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IVD Wiki from Genrui

Latest News from Genrui

Meet Genrui Service Team

We provide professional services with leading-edge technology.

Service Methods

Genrui proudly provides global customers with full-lifecycle services including technical support, spare parts support, training, etc.


Technical Support

Genrui provides technical support regarding the application, technical and service issues to customers and distributors via phone, mail, or by any means during the entire life cycle of instruments sold by Genrui.


Spare Parts

Support Genrui and its subsidiaries have enough spare parts inventories for all products for at least 5 years after delivering the instruments, and very fast responses to spare parts requests from customers. Training Courses

Genrui and its subsidiaries provide different kinds of training to customers, distributors and service partners including operation, marketing, application, maintenance and troubleshooting, etc.


Field Service

Genrui service representatives provide installation, preventive maintenance, breakdown repair and other field services based on contract.

*Field service may be provided by authorized Genrui service providers. Please ask for on-site service from distributors.

  • Genrui Service Team Support Genrui Service Team Support
  • Meet Genrui Service Team Meet Genrui Service Team
  • Genrui Team Waiting for You Genrui Team Waiting for You
  • Genrui Team Helping You Genrui Team Helping You

Genrui IVD Service Solution

Genrui provide professional IVD solution to customers over the world. We will also provide customized solutions for different customers Including customer care, technical service, spare parts support ...

Genrui provide professional IVD solution to customers over the world. We will also provide customized solutions for different customers Including customer care, technical service, spare parts support and training, etc.

  • Customer Care of Genrui
    Customer Care

    Genrui will propose targeted bank solutions according to the situation of different countries to help customers sell better.

    At the same time, hold different promotion activities to improve the local visibility of the products.

  • Training Service of Genrui
    Training Service

    Genrui will provide customers with a full range of sales training and instrument operation training while implementing market changes to assist customers to install instruments.

  • Spare Parts Support of Genrui
    Spare Parts Support

    Genrui and its subsidiaries will provide customers with sufficient accessories service to ensure the good operation of the instrument.

Training and Education of Genrui

Genrui will provide different training services for end-hospital customers, regional distributor, and research scholars, respectively

Genrui will provide different training services for end-hospital customers, regional distributors, and research scholars, respectively

  • Training and Education of Genrui For Hospital Customers
    For Hospital Customers

    Our customer training is focused on helping you optimize performance and productivity. We will explain to you the basic technical knowledge related to our devices, so you can better operate and maintain the instrument to create the best experience for your patients.

  • Training and Education of Genrui For Distributor
    For Distributor

    We believe in the power of partnerships and try to offer the best support to our distributors. 


    Your technician team can gain more expertise by joining our technology sessions and hands-on training, which covers the mastery of installment, maintenance, repairing and other skills related to our products. We will also provide your staff sales training to help you sell better.


    At the same time, we will hold a distributor conference to invite you to visit our company in China.

  • Training and Education of Genrui For Research Scholars
    For Research Scholars

    We will hold academic conferences that invite you to share your academic results and experience in instrument use.

More about Genrui

  • Quality of Genrui
    Quality

    Our products are exported to over 120 countries worldwide, with reliable quality and accuracy. Many of our instruments are FDA, CE & NGSP certified. We deserve your trust.

  • Careers of Genrui
    Careers

    We provide a variety of talent programs to bring out the full potential of our employees and a promising career path for those with high performance.

    At the same time, rich company activities will be held.

  • Corporate Social Responsibility of Genrui
    Corporate Social Responsibility

    Genrui takes its responsibility as a positive global corporate citizen to heart. As a worldwide provider of IVD solutions, during the pandemic of COVID-19 Genrui has made important charitable contributions to those most in need in the form of fundamental medical care and support. 


    In such a way, Genrui shares its medical technologies with the world, through both equipment and training, with humanitarian aid efforts for epidemics and disaster relief, that bring vital medical care to communities in the remotest parts of the world.

Get in Touch

We use experience and profession to offer IVD Solutions for our clients!

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